Terms of Service

1. The Service

VSLzen is an AI-powered platform that helps you build video sales letter (VSL) funnels, capture leads, qualify them, schedule appointments through Google Calendar, and send follow-up communications via email and SMS/WhatsApp.

2. Eligibility & accounts

• You must be at least 18 years old and legally able to enter into a contract.
• You must provide accurate registration information and keep it current.
• You are responsible for all activity under your account and for safeguarding your credentials.
• One person or legal entity per account; you may add teammates under a single workspace.

3. Subscriptions, billing & refunds

• Paid plans renew automatically at the end of each billing cycle (monthly or annual, as selected) until cancelled.
• Fees are charged in advance, are non-refundable except where required by law, and are stated exclusive of taxes which you are responsible for.
• You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current cycle.
• We may change pricing for future billing cycles with at least 30 days' notice.
• Failure to pay may result in suspension or termination of the Service.

4. Acceptable use

You agree NOT to use the Service to:

• Send spam or unsolicited messages; violate CAN-SPAM, CASL, GDPR ePrivacy, TCPA, or any other anti-spam/marketing law.
• Send SMS or WhatsApp messages to recipients who have not given prior express consent, or after they have opted out. You must include opt-out instructions (e.g. STOP) in marketing SMS.
• Promote, sell, or distribute illegal goods or services; firearms; controlled substances; hate speech; harassment; sexual content involving minors; deceptive financial schemes; or content that violates third-party rights.
• Scrape, reverse engineer, decompile, or attempt to derive source code from the Service except as permitted by law.
• Interfere with the Service, probe for vulnerabilities, or circumvent rate limits, security, or authentication.
• Resell, sublicense, or white-label the Service without our written agreement.
• Use the Service to build a competing product.

5. Your content & lead data

You retain all rights to the content, leads, and data you upload or collect through the Service ("Your Content"). You grant VSLzen a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Your Content solely to provide the Service to you.

You represent that you have all rights, consents, and lawful bases necessary to collect, process, and transmit Your Content, including any personal data of your leads. You are the data controller for your leads; we act as a processor on your behalf.

6. AI features

AI features generate output by sending your prompts to third-party AI providers (see Privacy Policy). AI output is provided "as is" and may be inaccurate, biased, or infringing if you feed it third-party content without authorization. You are solely responsible for reviewing, editing, and using AI output. You own the output you generate, subject to the AI providers' terms and any third-party rights in the inputs you supply.

7. Third-party integrations

The Service integrates with Google Calendar, Google Meet, Twilio (SMS/WhatsApp), SMTP2GO (email), Cloudflare (custom domains), tracking pixel providers (Meta, Google, TikTok, etc.), and payment processors. Your use of these integrations is also governed by the third party's own terms and policies. We are not responsible for the availability, accuracy, content, or actions of third parties.

8. Custom domains & funnel hosting

When you connect a custom domain, you authorize us to provision DNS records and SSL certificates on your behalf via Cloudflare for SaaS. You are responsible for owning the domain and for any DNS configuration changes on your side.

9. Messaging consent (SMS, WhatsApp, email)

When the Service sends messages on your behalf, you are the sender for legal purposes. You must obtain valid prior consent from each recipient, honor opt-out requests promptly, and comply with applicable laws (TCPA, CAN-SPAM, ePrivacy/PECR, CASL, and equivalents).

10. Intellectual property

The Service, including software, design, trademarks, and documentation, is owned by VSLzen, Inc. and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the Service in accordance with these Terms.

11. DMCA / copyright complaints

If you believe content on the Service infringes your copyright, send a notice to legal@vslzen.com containing the elements required by 17 U.S.C. § 512(c)(3).

12. Suspension & termination

We may suspend or terminate your access without prior notice if you breach these Terms, create risk for us or others, or fail to pay fees. You may terminate at any time by deleting your account. On termination, your right to use the Service ends immediately; you may export your data for 30 days after termination.

13. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VSLzen DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VSLzen, Inc. AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) US $100 OR (B) THE FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15. Indemnification

You will defend, indemnify, and hold harmless VSLzen, Inc., its officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of (i) Your Content, (ii) your use of the Service, (iii) your breach of these Terms, or (iv) your violation of any law or third-party right.

16. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of laws principles. Any dispute will be resolved by binding individual arbitration administered by a recognized arbitral institution, except that either party may seek injunctive relief in court for intellectual-property infringement. You and VSLzen waive any right to a jury trial and to participate in a class action.

17. Changes to the Terms

We may update these Terms from time to time. Material changes will be notified by email or in-app at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

18. Contact

VSLzen, Inc., [Company registered address — update in src/lib/legal/vslzen-legal.ts]. legal@vslzen.com.